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PR pros say Neutrogena botched its response to the Hayden Panettiere backlash. Here's what they think it should do now.

Business Insider

Aug 26, 2026 · 5:15 PM

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PR pros say Neutrogena botched its response to the Hayden Panettiere backlash. Here's what they think it should do now.

PR pros said Neutrogena responded too late, took too little responsibility, and scored an own goal by disabling comments on its Instagram statement.

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