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Frustrated GP patients hang up as Yorkshire accent baffles AI receptionist

The Guardian - Tech
The Guardian - Tech
Aug 20, 2026 · 2:55 PM
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Frustrated GP patients hang up as Yorkshire accent baffles AI receptionist
‘Emma’ the Rotherham chatbot has 17 languages says AI firm – but health watchdog says system struggling with local ‘twangs’Patients in a South Yorkshire town are frustrated by an AI GP receptionist not understanding their “broad accents”, a health watchdog has said.Healthwatch Rotherha…
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